Diane and Brian Johnsen of Beaverton, Oregon, received a complete heating and cooling system through Lennox’s Feel the Love program, with a local contractor donating the installation. Aviator Heating & Cooling says the equipment and professional work were valued at about $16,000 and provided at no cost to the couple.
Aviator reported that the Johnsens’ existing system had become too costly to repair and that replacing it was beyond their budget. The company said Diane was working several jobs to keep up with the mortgage, while Brian could not work after multiple back surgeries. Those details come from Aviator’s account of the household’s circumstances; the company has not identified the couple’s medical providers or disclosed additional private information.
The contractor said its team removed the old equipment, installed the replacement, and tested the system. Good News Network’s Oct. 18 report says the gift also included a new thermostat. It describes the new equipment as energy-efficient, but the sources reviewed do not provide a model number, energy-use estimate, or measured savings. The article does not assign a dollar value to future utility savings.
The couple discussed the gift in a KOIN-TV interview included in Good News Network’s report. Brian called their reaction ecstatic. Diane said the help meant the world to them, especially in their retirement years. The video gives the story a first-person response alongside the contractor’s description of the work.
The reports appeared on different dates. Aviator published its community announcement on Oct. 12, and Good News Network published its account on Oct. 18. Neither specifies the exact day the installation took place. Lennox describes its annual installation period as taking place in the second week of October. That program schedule offers context, but it does not establish which day the Johnsen project occurred.
Feel the Love is an annual program that connects community nominations with selected homeowners and participating heating and cooling dealers. Lennox says nominations open May 1 and close Aug. 31, with recipients finalized in September before installation week in October. The company’s program FAQ says the selected dealer contacts the nominee or nominator to begin a home inspection. That describes the general process; it does not detail the Johnsens’ application or selection.
Good News Network reports that the couple applied for the program. The sources do not identify who first told them about it, how long the application took, or what repair estimates they received. Keeping those gaps clear matters: the published accounts support the central facts of the gift and installation, while leaving the family’s path into the program private.
Lennox says Feel the Love has supported more than 3,100 families since 2009 and has had participants in 47 U.S. states and Canadian provinces. Those are the company’s program figures. The initiative works through local dealers, who contribute installation expertise, while selected households receive heating or cooling equipment at no charge. Lennox describes the effort as a way for communities to recognize people facing a need for home comfort.
For the Johnsen project, Aviator says it donated its labor and expertise and completed the replacement and system testing. The company valued the complete installation at approximately $16,000. That estimate is not an independent appraisal, and the available accounts do not separate the equipment price from the labor value.
A functioning heating and cooling system can be important to a home, but the coverage does not document a specific health or safety outcome for this couple. What the sources do establish is simpler: they received equipment they could not afford to replace on their own, and a local team carried out the installation without charging them.
The project joins the wider Feel the Love effort, though it remains one household’s story. The couple’s comments in the KOIN interview show their reaction; Aviator’s announcement describes what the contractor did; and Lennox provides the program’s broader timeline and reach. Together, those accounts document a practical act of help without filling in details the family has not shared.
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